In response to the recent statement by the Road Transport Department (JPJ) regarding BJAK Sdn Bhd's unauthorized provision of road tax renewal services in Malaysia, BJAK has issued a statement. BJAK reiterates that its road tax renewal service is optional for customers and continues to operate smoothly.

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With that being said, highlighting its core service of comparing and renewing motor vehicle insurance, BJAK emphasizes its commitment to customer service by offering a VIP service at no charge. Unlike other platforms, BJAK provides motor vehicle insurance renewal free of charge to all customers and previously absorbed charges from JPJ's official suppliers.

Furthermore, BJAK has now made its road tax renewal service available to all customers without additional charges as part of its ongoing effort to simplify and cost-effectively manage renewals.

Addressing concerns raised by JPJ, BJAK pledges to promptly resolve customer inquiries and feedback, striving for same-day resolutions. The company acknowledges and is actively collaborating with relevant authorities to enhance the overall experience for vehicle owners in Malaysia.

BJAK clarifies that its free road tax renewal campaign is an independent initiative aimed at improving customer experience and is not mandated by the government. Additionally, BJAK reaffirms its commitment to delivering innovative solutions and exceptional service while upholding stringent compliance standards.

Source : Bjak Facebook Page