The National Registration Department (NRD) has introduced a convenient new service to help Malaysians replace their MyKad more easily, without needing to queue at the counter for the initial application.

Known as “MyPhone-In”, the service allows eligible applicants to submit their MyKad replacement request through a telephone call before visiting the office only to collect the new card.

This initiative is aimed at making the replacement process faster, smoother, and more convenient for the public.

Who Can Apply

The service is open to Malaysian citizens who need to replace a regular MyKad due to damage or chip/card issues.

The replacement fee is RM10, which must be paid during card collection at the counter.

How the MyPhone-In Service Works

Step 1

Call the MyPhone-In hotline at 03-8880 8066 during operating hours.

Step 2

Provide the necessary details for your MyKad replacement application.

Step 3

Once the application is processed, visit the selected NRD office to collect your new MyKad.

Step 4

Payment of RM10 will be made during collection.

How long does it take?

According to NRD, the MyKad can be ready in approximately 30 minutes after the application process is completed.

Cards can be collected at any Distributed Printing Office (DPP) equipped with MyKad printing facilities.

Important conditions to know

- The applicant must personally apply and collect the MyKad

- Applicants below 18 years old must be accompanied by a parent or legal guardian during collection

- The old MyKad must be brought during collection

- If the old card is not produced, a loss penalty may apply

Changes Not Allowed Through This Service

The MyPhone-In service is only for replacement purposes. It cannot be used for updating personal details such as:

• Home address
• Religion
• Name changes
• Photo updates

Operating Hours | Monday to Friday | 8.00am to 5.00pm

Break Time | 1.00pm to 2.00pm

Friday Break Time | 12.15pm to 2.45pm

With this new service, Malaysians can now save time and avoid unnecessary waiting, making MyKad replacement simpler and more efficient than before.

Source : National Registration Department Facebook , Astro Awani,