Malaysian passenger Afiq Zaimi shared his experience after discovering that one of the wheels on his suitcase had been damaged during a flight. Upon reporting the issue to the Malaysia Airlines service counter at KLIA, he received a replacement bag within five minutes. He praised the airline’s swift and efficient service on social media, which caught the attention of other travellers.
This incident highlights a standard airline policy that often goes unnoticed. Most major airlines, including Malaysia Airlines, have procedures in place to address luggage damage. Passengers who notice damage to their bags should report it immediately to the airline’s baggage service counter upon arrival.
When a report is made on the spot, the airline will assess the damage to determine whether it qualifies for a replacement or compensation. In many cases, the replacement is a standard-quality suitcase provided on the spot, while other claims may require supporting documentation and follow-up communication with the airline.
Although replacement is not guaranteed for every case, reporting the issue promptly at the airport increases your chances of a quick resolution. Waiting until after leaving the airport may complicate the claims process.
The response from Malaysia Airlines in this case has encouraged more travellers to look into their rights when it comes to baggage damage. Several social media users expressed surprise and appreciation for the shared information, saying they were previously unaware such policies existed.
Travellers are encouraged to check the baggage policies of the airline they are flying with and take action as soon as damage is noticed. Doing so can save time, reduce inconvenience, and ensure you receive the compensation or replacement you’re entitled to under international aviation guidelines.
Credits : afiqzaimi