At a supermarket in Perak, a simple act of kindness has captured the hearts of thousands. A cashier at the MyKasih counter, Sunithaj Moorthy, became an unexpected source of inspiration when his patient and friendly attitude towards customers went viral on social media.

The story began when a SARA aid recipient, Atika, shared her experience on Facebook after visiting Lotus’s Sitiawan. She expressed how refreshing it was to see someone like Sunithaj, who greeted every customer with a smile despite the long queues and busy claims day. “Today was crowded, but she still managed to smile and even chat with us. It’s rare to see someone like this working,” she wrote.

Her heartfelt sharing resonated deeply with netizens, leading to over 1,500 re-shares and an outpouring of praise for Sunithaj’s positive attitude and dedication to his work. Many highlighted how his warmth and patience made stressful situations more bearable, showing how small gestures can leave a big impact.

Recognising her efforts, Lotus’s Sitiawan management decided to celebrate Sunithaj’s exceptional service. In a small yet meaningful ceremony, she was awarded a certificate and a gift voucher as a token of appreciation. This thoughtful gesture from the employer not only acknowledged his hard work but also reflected the value of recognising and uplifting employees who go above and beyond for their customers.







Stories like this remind us that when companies take the time to appreciate their staff, it is boosting morale, inspiring others, and strengthening the connection between employees and customers. Sunithaj’s dedication and Lotus’s recognition together set a positive example of how kindness, respect, and appreciation can truly transform the workplace.

Source / Image Credit : Perak Press , Atika Latif