Recently, Malaysians have taken to social media to express frustration over changes to hotel check-in and check-out policies. Several users on platforms like X (formerly Twitter) and TikTok claimed that some hotels have adjusted their check-in times from 2:00 PM to 4:00 PM and moved check-out times earlier, from 12:00 PM to 11:00 AM. These changes, they argue, are discouraging local tourism, pushing travelers to opt for trips abroad instead of supporting domestic tourism.

One X user, Hakim H (@netnetwok), urged the Ministry of Tourism, Arts, and Culture (MOTAC) to address the issue. "The ministry must intervene in this matter regarding check-in and check-out times. Or should we boycott the hotels that have adopted this policy?" he wrote in a post dated September 22, which included a screenshot from an online booking platform showing a hotel’s check-in time of 4:00 PM and check-out time of 12:00 PM.

Other users shared similar frustrations. User @NoorEzatty_ noted that many hotels and apartments impose a 11:00 AM check-out time, causing stress, especially for parents with young children who feel rushed during check-out. Another user, @ariharosan, also urged MOTAC to take note, saying, "It's already challenging to encourage people to travel domestically, and I have experienced the inconvenience of an 11:00 AM check-out time."

On TikTok, @zettysmomlife criticized the policy, arguing that with a 4:00 PM check-in and 11:00 AM check-out, travelers are left with less than 24 hours to enjoy the facilities. "No wonder many people prefer going to Thailand. The hotels there are more beautiful, better, and cheaper, with the standard 2:00 PM check-in and 12:00 PM check-out times," she said.

In response, MOTAC issued a statement saying that it is closely monitoring the issue and taking it seriously. The ministry welcomes public input and has provided an email ([email protected]) for further feedback. MOTAC also advised travelers to carefully review the terms and conditions set by hotels before making reservations.

This issue has gained attention as domestic tourism is facing competition from neighboring countries. It was recently reported that nearly 100,000 Malaysians took advantage of the long Malaysia Day weekend to vacation in Southern Thailand, contributing over 1 billion Baht (approximately RM129.5 million) to the Thai economy.

Source / Image Credit : Hostmerchantservice, NST